Privacy Policy
This Privacy Policy explains how The Escobar Kitchen LLC, doing business as The Escobar Kitchen ("Escobar," "we," "us"), collects, uses and protects information when you use the Escobar Kitchen mobile app, our online ordering, online reservations, and the Escobar Rewards loyalty program (together, the "Services"). By using the Services you agree to this Policy.
1. Information we collect
Information you give us
- Account details: first and last name, mobile phone number, email address, password (stored only in encrypted, hashed form), and optional birthday (month and day).
- Orders: items, options, special instructions, pickup time or delivery address, tips, and the location you order from.
- Mobile number confirmation: we text a one-time code to confirm your number belongs to you.
- Restaurant visits: when a visit is matched to your account (by your phone number or email on the check, or the "Earn points for your visit" page, where you enter your number and the Clover ID or total from your receipt), we may remember the card you paid with — only its brand, first 6 and last 4 digits and the cardholder's last name, never the full card number — so later visits paid with that card add your points automatically. You can turn this off anytime in the app (Account → Privacy & data); turning it off deletes the remembered card details.
- Reservations: your name, mobile number, email, party size, date and time, and any occasion or special request you add. We text you a one-time code to confirm the number, and we text and email you about that reservation.
- Catering requests: your name, phone number, email address, company (optional), event date, time, guest count, location or address, dishes, dietary needs, budget and notes.
- Communication choices: whether you agree to receive text messages, emails, and app notifications.
- Messages you send us (for example, support requests).
Information created when you use the Services
- Purchase and rewards history: orders placed in the app, and purchases in our restaurants that are linked to your account (see "Restaurant visits" above).
- Points earned and redeemed, and rewards used.
- Items left in your bag: if you're signed in, we save your bag so it's there when you come back.
- What we learn from your orders: for example, your favorite dish, the day and time you usually order, and how much you've spent with us in the last 12 months.
- App use: whether you use our iPhone or Android app and the date you last opened it while signed in.
- A member number and, if you allow notifications, a device notification token.
- Basic technical information needed to keep your account signed in and the app working.
Information we do not collect: we do not receive or store your full card number — card payments are taken and processed only by Clover, our point-of-sale and payment provider. In the app and on our website, you enter your card in Clover's secure payment fields, and your card details go directly to Clover. Apple Pay and Google Pay payments are also processed by Clover. If you choose "Save this card", Clover stores the card for that restaurant location; we keep only the card brand, last 4 digits, expiration date and Clover's reference to it, so you can pay with one tap next time. You can remove a saved card anytime (Account → Saved cards), and deleting your account removes it too. To prevent card fraud, Clover's payment fields use Google reCAPTCHA, which collects device and usage information under Google's Privacy Policy and Terms of Service. If you allow location (only while you use the app — never in the background), it is used on your device to show our restaurants nearest-first and to show an order-ahead tip when you are at one of our restaurants (for example, Lake Nona inside The Bravo Market); your location is not sent to us, stored or shared. We do not use advertising identifiers or track you across other companies' apps or websites.
2. How we use information
- To create and manage your account and the Escobar Rewards program (points, rewards, birthday treat).
- To take, prepare, deliver and support your orders and catering requests, and to send order updates.
- To process payments, prevent fraud, and keep the Services secure.
- To send marketing texts, emails or app notifications only if you opted in — including offers based on what you order, reminders about items left in your bag, and app-only offers. You can opt out at any time (see section 5).
- To add verified members to our restaurants' point-of-sale customer list, so staff can find you at the register.
- To understand sales and improve our menu, service and Services.
- To comply with law and enforce our Terms.
3. How we share information
We do not sell your personal information and we do not share it for cross-context behavioral advertising. We share information only with:
| Who | Why |
|---|---|
| Service providers that run the Services for us, under contracts that limit their use of your data — including our customer-relationship and messaging platform, our point-of-sale and payment provider (Clover, which takes and processes all card payments), cloud hosting and encrypted storage, and push-notification delivery (Google Firebase) | To operate accounts, orders, payments, rewards, messages and notifications |
| Delivery partners (for example DoorDash or Uber), only for delivery orders | Your name, phone number, delivery address and instructions so the courier can deliver |
| Marketing and technology partners that help us operate (for example, our marketing agency) | To manage the app and our communications on our behalf |
| Authorities or others when required by law, or to protect rights, safety and property | Legal compliance |
| A buyer or successor if our business is sold or reorganized | Business transfer, under this Policy |
Text messaging: no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent are not shared with any third parties.
4. How long we keep information
We keep account and rewards information while your account is active. If you delete your account, we delete your app profile, points balance, rewards and app order history. We may keep limited records (such as transaction records) where required for tax, accounting, fraud-prevention or legal reasons, and data in routine encrypted backups that expire on their normal schedule (about 30 days).
5. Your choices
- Text messages: reply STOP to any message to stop, or HELP for help. Message frequency varies; message and data rates may apply.
- Email: use the unsubscribe link in any marketing email.
- App notifications: in the app, Account → Notifications (order updates and offers are separate), or in your phone's settings.
- Location: optional; you can deny or change it in your phone's settings.
- Access, correction and deletion: update your details in Account → Account settings. Delete your account in the app (Account → Privacy & data → Delete my account) or at our account-deletion page. You can also email us at the address below.
6. Security
We use reasonable safeguards, including encrypted connections (HTTPS), hashed passwords and encrypted storage. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Children
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
8. Your state privacy rights
Depending on where you live, you may have rights to request access to, correction of, or deletion of your personal information, and to opt out of certain uses. To make a request, contact us below. We will verify your request and will not discriminate against you for exercising your rights.
9. Changes
We may update this Policy. If changes are material, we will notify you in the app or by other reasonable means before they take effect. The "Effective" date above shows the latest version.
10. Contact us
The Escobar Kitchen LLC
13769 S John Young Pkwy, Orlando, FL 32837
Email: info@theescobarkitchen.com